We provide experienced carpet cleaners in Clapham who can always help you with a smile on their face.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Clapham provides carpet cleaning and related services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business who requests or purchases services from Carpet Cleaning Clapham.
Company, we, us, our means Carpet Cleaning Clapham, the provider of carpet cleaning and related services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, end of tenancy cleaning for carpets, or any other services supplied by the Company to the Customer.
Premises means the property or location at which the Services are to be carried out.
Booking means a confirmed request by the Customer for Services to be carried out at a specified time and place.
The Company provides professional carpet and related cleaning services at residential and commercial premises within its service area. The exact Services to be provided will be agreed at the time of Booking and confirmed in writing where appropriate.
All Services are carried out using methods and equipment the Company considers appropriate, taking into account the nature and condition of the carpets and textiles. While we aim to achieve the best possible results, outcomes may vary depending on fibre type, age, wear, prior cleaning, staining, and other factors beyond our control.
Bookings may be requested by the Customer through our website, online forms, or other contact channels made available from time to time. A Booking is not confirmed until the Company has accepted it and provided a date and time for the Services.
The Customer is responsible for providing accurate information at the time of Booking, including the size and number of rooms or items, the condition of the carpets and upholstery, access details, and any parking or entry requirements. The Company reserves the right to revise pricing or decline a Booking if the information provided is incomplete or materially inaccurate.
In some instances, the Company may require a site visit or request photographs before confirming the Booking, particularly for large or heavily soiled areas, specialist treatments, or commercial contracts.
The Company reserves the right to refuse or cancel a Booking where performance of the Services would be unsafe, unlawful, or otherwise unreasonable in the circumstances.
The Customer must ensure that the Company and its operatives have safe and reasonable access to the Premises at the agreed time. This includes providing correct address details, access codes, instructions for entry, and ensuring that someone is present at the Premises if required.
The Customer is responsible for:
Ensuring that electricity and, where necessary, hot and cold water are available at the Premises.
Arranging suitable parking or permits where required. Any parking charges incurred will be added to the Customer invoice.
Removing small items, valuables, and fragile objects from the areas to be cleaned, and securing breakable items.
Informing the Company in advance of any known defects, loose fittings, prior damage, or special instructions relating to carpets, rugs, upholstery, flooring, or furnishings.
If access is not available at the agreed time, or the Premises are not in a state that permits the Services to be carried out, the Company may treat the visit as a late cancellation and apply the relevant charges.
Prices for Services will be provided to the Customer in advance, based on the information supplied. Unless expressly stated otherwise, prices are exclusive of any additional charges such as congestion or parking fees.
Quotations are given in good faith based on the Customer description. The Company reserves the right to adjust the price if the actual condition, size, or number of items to be cleaned differ from that originally described or reasonably anticipated. Any change will be discussed with the Customer before work proceeds, wherever practicable.
All quotations are valid for a limited period stated at the time of providing the quotation or, if none is stated, for 30 days from the date of issue, unless withdrawn earlier.
Payment terms will be confirmed at the time of Booking. Unless agreed otherwise, payment is due immediately upon completion of the Services at the Premises.
The Company accepts a range of payment methods, which may include card payments, bank transfers, or other methods notified to the Customer. Cash payments may be accepted only at the Company discretion and must be made directly to a Company operative in exchange for a receipt.
For commercial Customers or larger projects, the Company may require a deposit or advance payment, and may issue invoices with specified payment dates. Late payment may result in interest being charged in accordance with applicable UK law.
The Customer agrees to pay all amounts due without set-off, deduction, or counterclaim, unless required by law.
The Company may require a deposit to secure a Booking, particularly for larger jobs, specialist treatments, or peak-time appointments. Deposits will be offset against the final invoice amount for the Services.
If the Customer wishes to cancel or reschedule a Booking, the Customer must provide as much notice as reasonably possible. Where cancellation or rescheduling is requested less than 24 hours before the scheduled start time, the Company reserves the right to charge a cancellation fee, which may be up to the full quoted price of the Services.
Failure to provide access to the Premises at the scheduled time, or failure to prepare the Premises in a way that allows the Services to be carried out, may be treated as a late cancellation and subject to cancellation charges.
If the Company needs to cancel or reschedule a Booking due to operational reasons, illness, unsafe conditions, extreme weather, or events beyond its reasonable control, we will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
The Company aims to provide Services with reasonable skill and care, in accordance with industry practice for carpet and upholstery cleaning. However, the Customer acknowledges and accepts the following limitations:
Not all stains, odours, or markings can be removed. The success of treatments depends on the nature, age, and depth of the staining, previous cleaning attempts, and the material involved.
Some wear, discolouration, or shading in carpets and fabrics may become more visible after cleaning. Pre-existing damage, fading, or weakened fibres may limit results.
Shrinkage, colour run, or texture changes may occur in rare cases, especially where carpets or textiles were not manufactured or installed in accordance with relevant standards, or have been previously damaged.
The Company will use its professional judgment to identify and manage such risks, but cannot guarantee that damage will not occur where items are inherently at risk or the Customer has not disclosed known issues.
The Customer must ensure that children, pets, and any vulnerable persons are kept away from work areas, equipment, and cleaning products during the provision of Services and until surfaces are fully dry and safe.
The Customer should take care when walking on damp carpets or hard floors after cleaning, as they may be slippery. The Company accepts no liability for slips, trips, or falls where reasonable warnings have been given or the risk is obvious.
The Company will take reasonable care to protect furniture and belongings during the cleaning process, but the Customer is responsible for removing fragile or high-value items from the work area in advance.
The Company will handle and dispose of any waste generated during the provision of Services in accordance with applicable UK waste and environmental regulations.
Where the Services generate waste water, residues, or removed materials, these will be managed responsibly and, where appropriate, removed from the Premises by the Company or directed to suitable drainage as permitted by local regulations.
The Customer agrees not to request or insist on any method of waste disposal that would breach or risk breaching applicable laws or regulations. If the Customer insists, the Company may refuse to carry out that part of the Services without liability.
The Company has public liability insurance in place to cover accidental damage caused by its operatives while carrying out the Services, subject to the terms, conditions, and exclusions of the relevant policy.
The Customer must notify the Company in writing of any alleged damage or loss arising from the Services as soon as reasonably possible, and in any event within 48 hours of the completion of the Services or discovery of the issue. The Customer must provide photographs, access to inspect the issue, and all relevant information to allow the Company to investigate.
The Company liability for loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the value of the Services provided on the relevant visit, or the amount recoverable under the Company insurance policy, whichever is lower.
The Company shall not be liable for:
Any pre-existing damage, defects, or deterioration in carpets, textiles, underlay, or fittings.
Any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
Damage arising where the Customer has provided incomplete or inaccurate information, ignored the Company advice, or failed to follow aftercare instructions.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, preferably within 24 hours of completion. The Company will investigate the complaint and, where appropriate, may offer a re-clean of the affected area or another form of reasonable remedy.
Any re-clean must be booked within a reasonable period and does not constitute an admission of fault. The re-clean will be limited to the specific areas in question.
The Company aims to resolve complaints amicably. If a dispute cannot be resolved through negotiation, either party may pursue their rights through the courts or any applicable alternative dispute resolution scheme.
The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include adverse weather, transport disruption, accidents, illness, equipment breakdown, or regulatory changes.
The Company will collect and process personal data provided by the Customer for the purposes of managing Bookings, performing the Services, handling payments, and fulfilling its legal obligations. Personal data will be handled in accordance with applicable data protection laws in the UK.
The Customer is responsible for ensuring that any personal data relating to third parties at the Premises is provided to the Company only where lawful to do so.
The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new Bookings made after the updated Terms and Conditions are published or notified to the Customer. Existing Bookings will remain governed by the Terms and Conditions in place at the time of Booking, unless otherwise agreed in writing.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by the Company, save that the Company reserves the right to bring proceedings in any other court of competent jurisdiction.
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract some or all of its rights and obligations, provided that this does not materially affect the Customer rights.
These Terms and Conditions set out the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, correspondence, or understandings, except where expressly incorporated in writing.
(74)
